Frequently Asked Questions
Getting Started
What is the New Member Induction?
It’s your starting point. Every member begins with a one-to-one session to get comfortable with the space, meet your coach, and learn how we train. It sets you up for success from day one.
What does the New Member Induction involve?
You’ll meet your coach for a relaxed but thorough intro. We’ll walk through movement technique, take some simple measurements, discuss your goals, timelines, and cover any questions you have around training, nutrition, or mindset. It’s all about clarity, alignment, and making sure you feel supported from the start.
Do I have to do the New Member Induction?
Yes — it’s non-negotiable. Whether you’re a total beginner or a seasoned lifter, we want to coach you safely and effectively. The induction ensures we’re starting on the same page.
Can I attend a free trial class?
Yes. If you’re considering joining, we’d love to invite you in for a trial session. Just message us and we’ll help you find the right class for your level.
Can I train by myself in the gym?
No — all sessions are coach-led. This isn’t an open gym. Every session is guided and purposeful so you’re never left guessing what to do.
Class Bookings & Coaching App
How do I book or cancel a class?
Use the coaching app to manage your schedule.
You can book a class up to 2 hours before class or cancel up to 6 hours before class.
Late cancellations count as a used credit, so be sure to update your booking if plans change.
What if I’ve used up all my class credits?
Each membership includes enough credits to cover five weeks per month. If you run out early, it’s usually due to late cancellations or missed bookings. Just message us — we’ll talk through what happened and explore your options if you want to train more that week.
What if the app isn’t working?
First, check that the app is updated, restart it, and ensure you’re logged in correctly. Still having trouble? Just reach out — we’ll get it sorted quickly so you can get back to training.
Payments & Membership
How do I pay for my membership?
Memberships are billed monthly via Stripe direct debit. It’s safe, secure, and automatic — no manual payments needed. If you’re starting mid-month, we can offer a pro-rata rate to make sure you only pay for what you use.
What’s your membership cancellation policy?
We ask for 30 days’ written notice if you need to cancel. Just email us ahead of your next billing cycle. All payments are final and non-refundable. You can pause your membership once per year if you’re away for 4+ weeks — just let us know in advance.
Will I get a receipt for my health insurance provider?
Yes — if your health plan covers training, we can provide a receipt or documentation for reimbursement. Just let us know what’s needed.
Nutrition Support
Do you provide nutrition plans?
We offer nutrition coaching — not just a standard meal plan. You’ll receive personalised guidance including calorie and macronutrient targets, plus templates and resources to support you. More importantly, we’ll help you build habits, improve your mindset around food, and stay consistent long-term.
Injury, Pregnancy & Individual Needs
I have an injury. Can I still train?
Yes. Let us know in advance and we’ll adapt your programme. You’ll never be pushed through pain — we’ll meet you where you’re at and keep you moving safely and confidently.
Can I train while pregnant?
Yes — if you’ve been cleared by your doctor. We’ve coached many women through pregnancy, adjusting sessions as needed based on how you feel. Open communication is key and we’ll support you every step of the way.
Logistics & Practical Info
Do you offer drop-in rates for classes?
No — we don’t offer casual drop-ins. All training is membership-based to ensure quality and consistency. If you’re interested, we’ll happily arrange a free trial so you can experience it first.
Do you have showers or changing rooms?
Not at this time. Most members shower at home or at work. We keep things focused on what matters — coaching, community, and results.
Where are you located and is there parking?
We’re based in Ballinasloe, Co. Galway. You’ll find paid parking right outside the gym, and free parking just behind or across the road. All options are within a short walk.
Results & Expectations
What services do you offer?
We coach people — not just workouts. Our services include personal training, small-group strength and conditioning, metabolic conditioning, hybrid coaching (PT + classes), online coaching, and nutrition support. Whatever your level, we’ve got a path forward for you.
What membership options are available?
We have several packages based on your goals and the level of support you want — from class-only options to full coaching that includes PT and nutrition. We’ll walk you through your options during your consult.
What’s included in each membership?
Every membership includes weekly class credits (enough to cover five-week months), access to the training app, and ongoing support from your coach. Higher-tier plans include PT or nutrition coaching as well.
What kind of results can I expect?
It depends on your consistency, but if you show up and do the work, you’ll build strength, confidence, discipline — and a mindset that carries over into the rest of your life. We don’t sell quick fixes. We coach real change.
Do you have testimonials or reviews?
Yes — we’ve helped hundreds of clients create lasting change. You can read their stories on Google or our website, or just come in and feel the atmosphere for yourself. The energy here speaks for itself.